Practice Charter

Confidentiality & Data Protection

All doctors and their staff have access to your personal medical records.
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and/or your manual medical records and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team, and on occasions other health care professionals ie hospital consultants.
Medical information about you that is requested from other agencies such as insurance companies must have your written permission before details are released.

Comments & Complaints

Should you have any complaints and/or comments or suggestions on the provision
of the service that we provide, please address them for the attention of the practice manager, either verbally or in writing.

Violent or Abusive Patients

Patients who are violent or threaten violence to the doctors or practice staff, or other persons present in the surgery or in a place where treatment is provided, will be immediately reported to the police. Furthermore the doctors will request their immediate removal from our list of patients.
Patients who are verbally abusive, without offering violence, to the doctors or practice staff will be warned in writing that such action is not acceptable and that any second occurrence will lead to their removal from our list of patients.

Freedom Of Information

The Freedom of Information Act 2000 obliges the practice to publish a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available.
Details of this are available from reception.